Beach Plaza Accommodation Booking Terms & Conditions
Guests are agreeing to these terms and conditions when a booking is confirmed and payment is made, regardless of the booking platform used to complete the booking. Any breach of these Holiday Letting terms and conditions, as agreed by both parties, permits the owner or Beach Plaza to refuse entry, amend the rent or immediately terminate the letting.
Licence Not a Tenancy
The booking with Beach Plaza Accommodation is not a residential tenancy agreement under residential tenancy legislations. Failure to comply with any of the guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. Refunds will not be paid on terminated occupancies.
Number of Persons, Noise, Parties and Functions
Rooms are for guests only. No outside guests are permitted on the premises without pre-arrangement from Beach Plaza Management. The number of occupants must not exceed the number of persons shown on your confirmation.
Excessive noise and parties are not permitted as they can cause disruption to other guests.
Inappropriate Bookings, Schoolies, Hens and Bucks Groups
Beach Plaza Accommodation does not permit Hens or Bucks groups in any of its rooms. Beach Plaza Accommodation reserves the right to refuse/cancel any bookings that are determined to be inappropriate or that fall across Schoolies dates or are suspected Hens or Bucks bookings. This may result in loss of deposit.
Check in/Check out - Airlie Beach
Check in is available from 2pm on the day of arrival. Check out is 10am on the day of departure.
Beach Plaza Accommodation will try to accommodate requests for early check in/late check out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply. Despite any early applications, approval will only be granted 1-2 days prior to entry/departure, if available. Early requests do not guarantee early access/late checkout unless a full days rate is paid.
Guests are required to contact the Beach Plaza Accommodation office 1-2 working days prior to the date of the early check in/late check out to make final arrangements which will be recorded in the booking details.
Access
Guests will be provided with details room access codes via email approximately 30 minutes prior to check in (2pm), provided full payment has been made. Guests are requested to take this access information with them in order to access the room.
Payment
A full payment of rent is due 7 days prior to arrival. A $30.00 non-refundable booking fee will be applied to all bookings. Please note that Visa/Mastercard payments will incur a 2% credit card fee.
Date Changes
Date changes are only possible at the discretion of Beach Plaza Accommodation and may incur cancellation fees as well as rent charges (against the original booking). Any additional rent charges due to changes in season will apply.
Event Beyond Control
Beach Plaza Accommodation is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, acts of God, theft, delay, cancellation, civil disorder, disaster, government regulations or changes in itinerary or schedule.
Travel Insurance
Beach Plaza Accommodation will accept no liability in the event of a cancellation due to weather conditions (e.g. excessive rain and flooding, cyclones, etc.). We strongly recommend that you purchase Travel Insurance to cover unforeseen circumstances and include cover for involuntary cancellation of your accommodation.
Room Presentation
The description of the premises is given in good faith. From time to time, changes occur in rooms, no responsibility for irregularities will be accepted.
Indemnity
Guests actions, conduct and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time.
A condition of entering and/or staying at this premises means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
Linen
Linen and bath towels are provided with each room (one bath towel per person).
No Smoking
For the comfort of all our guests, our rooms strictly non-smoking. Any damages caused by smoking on or inside the premises will be charged to the guest upon check out.
Excess Cleaning
Beach Plaza Accommodation requests guests to leave the room as it was found to avoid extra cleaning charges. In the event that linen/towels are stained or excessively soiled, a charge to replace these items will occur.
Damages
In the event of breakages, damages and lost items, Beach Plaza Accommodation requests that guests contact their office to report the incident as soon as possible. Any unreported damages will be identified by cleaners or Accom Whitsunday staff. Damages may be charged to the guest.
Movement of Items Within/Between Properties
Beach Plaza Accommodation has a strict policy on moving items or furniture (indoor and/or outdoor) within a property, or in the case of bookings across multiple room. Movements may cause unnecessary damage to items and the property itself and can cause excess cleaning time due to complex housekeeping inventory checks. Any damages/excess cleaning caused by movement of items or furniture will be charged upon check out.
Internet
Beach Plaza Accommodation provides wireless internet for guests for the purpose of email, perusing social media, and web browsing. It is not provided for video streaming or downloading e.g. movies/shows. Excess usage may be charged to guest. If WIFI is affected due to power outages or technical issues by the internet provider, compensation will not be provided and Beach Plaza Accommodation will not be responsible for providing alternative internet sources. If a property is not advertised with WIFI then it is unavailable for the stay and is not an optional extra.
Parking
Beach Plaza Accommodation website outlines the number of off-street parks available and number of cars permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. Beach Plaza Accommodation cannot be held responsible or liable for any fines or penalties incurred by guests or visitors from parking on the street (where local parking restrictions/metered parking applies).
Personal and Lost Property
No responsibility will be taken by Beach Plaza Accommodation for guests personal property. If items are left in the room, it is the guest's responsibility to notify Beach Plaza Accommodation within 24 hours-notice of check out. If during this time the cleaners have reported the item/s then this/they may be returned to guest via post/mail at guest expense. If left items are not reported within 24 hours then they will be disposed of. Any heavily soiled items or undergarments will be disposed of immediately.
Maintenance
In the event of faults and or malfunctions of appliances, fixtures or inclusions, there is no obligation from the owner or agent for compensation or discount. In such circumstances, the agent will undertake best endeavours to repair or replace the item (subject to availability). It is the guest's responsibility to report faults or malfunctions to the agent immediately should this occur throughout the stay.
Beach Plaza Accommodation reserves the right to further charge your provided credit card to recover reasonable costs for damage of the property and/or its furnishings during your stay.
- Cleaning (at cost)
- Replacement of lost remote controls (at cost)
- Removal of excess garbage, boxes, bottles etc. (at cost)
- Damages/breakages to the above property (at cost)
Any other incidental charges that may be incurred as per our Terms and Conditions, which shall be deemed to form part of this agreement
The remaining balance will automatically be debited from your provided credit card 30 days prior to your arrival. We will email a receipt together with further information on the holiday property you have selected (including arrival details).
Cancellation
Cancellations within 7 days of arrival will result in 100% loss of all monies paid.
If final payment is not received within 7 days of arrival, the booking will automatically be cancelled and result in loss of monies paid.
